19.4 Collecting a key recovery job for another user

Note: The Collect Key Recovery workflow allows you to collect a key recovery job for any target that is within your scope. You are recommended to make this workflow available to only a limited selection of operators. Use the Collect My Key Recovery workflow instead – this workflow ensures that you collect the key recovery job only when you are the target.

Use the Collect Key Recovery workflow to collect the key recovery job and write the certificates containing the recovered keys to a smart card.

Note: If the credential profile that was selected for the request has the Validate Issuance option set, you must use the Approve Key Recovery workflow to approve the request before you can collect it. See section 19.3, Validating a key recovery request for details.

To collect a key recovery request:

1. From the Certificates category, select Collect Key Recovery.

   You can also launch this workflow from the Certificate Administration section of the More category in the MyID Operator Client. See the Using Certificate Administration workflows section in the MyID Operator Client guide for details.

2. Use the Search Details screen to enter the details of the request you want to collect, then click Search.
3. On the Select Job screen, select the job you want to collect.
4. Review the details of the request.
5. Click Accept or Reject to approve or reject the request.
6. If you accept the request, insert a smart card in a card reader and follow the on‑screen instructions to collect the recovered keys onto the smart card and print the associated mailing document.